Frequently Asked Questions

 About Our Mocktails

A mocktail is a non-alcoholic beverage crafted with the same care and complexity as a cocktail—without the alcohol. Think sophisticated flavors, premium ingredients, and drinks that elevate any occasion, whether you’re taking a break from alcohol or simply choosing not to drink.

While our mocktails are designed to be enjoyed as-is, you’re welcome to use them however you like! Some customers enjoy adding a splash of their favorite spirit to create a lower-ABV cocktail. Your drink, your choice.

We’re inspired by Montauk—that feeling of summer ease, coastal vibes, and good times with great people. Our mocktails are carefully crafted with clean, locally sourced ingredients. No artificial flavors, no weird aftertaste. Just drinks you’ll actually want to pour again and again.

Currently, we offer 12-packs and 24-packs. Perfect for stocking your fridge or hosting your next gathering.

Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.

About MTK Mocktails

MTK stands for Montauk—the place that inspired this entire journey. There’s something about Montauk summers that stays with you: the ocean air, the laid-back luxury, the feeling that you’re exactly where you’re supposed to be. We wanted to bottle that vibe.

Ordering & Shipping

Orders are typically processed and shipped within 2-3 business days. You’ll receive a tracking number via email once your order ships so you can follow along.

Delivery typically takes 3-7 business days depending on your location. During peak seasons or holidays, please allow a few extra days.

Not at this time, but we’re working on adding faster shipping options in the future. Have a special event coming up? Reach out to support@mtkmocktails.com and we’ll do our best to accommodate.

First, check your tracking information to see the latest status. If your tracking shows delivered but you haven’t received it, check with neighbors or your building management. If you still can’t locate your order, contact us at support@mtkmocktails.com within 24 hours and we’ll investigate.

We’re so sorry if that happened! Please contact us within 24 hours of delivery at support@mtkmocktails.com with your order number and photos of the damage. We’ll make it right. For full details, see our Returns & Refunds Policy.

Payment & Changes

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Shop Pay.

Because we process orders quickly, we can only accommodate changes or cancellations if you contact us within 2 hours of placing your order. Email support@mtkmocktails.com immediately with your order number, and we’ll do our best to help.

Wholesale & Events

Yes, we do!   If you’re interested in carrying MTK Mocktails, please reach out to sales@mtkmocktails.com with details about your business.

Yes, we do! MTK Mocktails make a sophisticated, thoughtful gift for clients, employees, or events. Contact sales@mtkmocktails.com for custom orders and bulk pricing.

We’re a small team, but we’re here for you. Reach out anytime at sales@mtkmocktails.com—we read and respond to every email personally.